1. Uptime Target & Credit Tiers
0WebHost targets monthly core network and power availability of [PLACEHOLDER - LAWYER TO REVIEW: Uptime SLA % & Credit Schedule].
2. Exclusions
Downtime resulting from announced scheduled maintenance, customer misconfiguration, software crashes within a VPS, DDoS mitigation above contracted thresholds, upstream registrar/DNS propagation, or force majeure events is excluded.
3. Claim Window & Caps
Verified service credits are applied strictly to future invoices upon opening a billing support ticket within: [PLACEHOLDER - LAWYER TO REVIEW: SLA Claim Window & Credit Cap].